Lab4Hire, an offering from our Software Solutions group, enables our clients to augment their teams by hiring offshore developers and QA resources operating from a ready-to-deliver infrastructure. And we bring uniqueness to our model by assigning technical leads and offsite architects to your engagement at developer price!
Additional fees may apply for any special hardware, software or training needs.
FREQUENTLY ASKED QUESTIONS
Why you and not someone else?
Our unique selling proposition is our holistic approach and a full support system that effectively bridges gaps caused due to geographical and time zone differences through local presence. Our support system includes software architect and technical consultants who always stand behind the resource so that you derive maximum value for money.
What is the lead time to hire a resource?
From 3 days to 3 weeks. Often, we can assign a resource from our existing resource pool. For new hires, it can take up to 3 weeks.
How do we know the resource is the right resource for us?
In most cases, we will assign a resource that has a work history with our organization and we can exactly map your requirements to a resource. We also invite you to interview the resource.
Do you provide any portal for client-developer?
Our
corporate extranet provides a simple and effective tool for you and your team to interact. We also have a timesheet system and detailed time reporting.
How is client communication handled between the developer and client?
All communication between you and developer (s) will be direct. Where necessary, local TL or PM may be involved in communication. We offer several modes of communication. A local US number is available for phone conversation. Instant messenger chat. (we can provide you a secure proprietary IM).
What is the assurance that a resource will stay and how do you manage attrition?
We pride ourselves in maintaining an attrition level below the industry average today. This is because of our good HR practices and most importantly, a bi-annual bonus structure in place. We take a holistic & structured approach towards LOH concept. When you hire a resource, we put together a support system that includes local TL, PM and a shadow resource who can carry on the work, in case absence of your primary resource.
How are replacements handled. What is the lead time or what about the down-time charges?
Our shadow resources or local TL have the ability to support you during any downtime that occurs due to temporary or permanent absence of your resource. Replacement resources are always hired on war footing basis and lead time will be a few days.
What benefits do you pay from your pocket and what do you expect the client to pay.
You pay a fixed monthly fee. If work requires travel, client will be billed on actuals.
Any process or plan for employee appraisals etc
We have an appraisal system in place. We conduct bi-annual appraisals. Our full appraisal form is available on request.
How is performance measurement done? I mean what is your performance guarantee?
Performance measurement in a Lab-on-Hire model is based on client feedback received during the course of the project. Our PM will constantly take feedback from the client and put appropriate measures in place for process improvement.
How is the ethics guaranteed to ensure the developer is not taking the client for a ride?
This is guaranteed through our support system that ensures that the resource is spending required time into the project and client sees tangible return on their investment.
If I ask you for a SLA, do you have it and if not how would you describe it.
We can work out customized SLA with each client. This includes minimum hours of work to be done by the resource every month and managing variances. We also cover aspects like vacation time, public holidays and compensatory offs for weekend working.
What are billing terms. Initial Setup and monthly payment terms.
Prepaid on a monthly basis. Initial set up fee may apply where special hardware or training is needed.
Is there a minimum Contract required?
Minimum contract period is 2 months. Longer contract periods will enable us to work out even better competitive prices.
The Contract or deal is done with Telescient India or US?
Telescient USA.
