On-site call service
(4 Hrs response time, Mon thru Friday)
8 Unique On-Site Calls a Month
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Often there are issues which require onsite support and if need be a visit by one of consultants is promised within 4 Hours with exception to late evening calls which will be tended to early morning the next day.
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call support/remote Support
(call into a line, 9AM – 5PM)
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We know lot of our clients are not computer savvy, but even then lot of the problems can be rectified by a quick call and where the technician can help solve problems by guiding you through or taking remote control of your PC.
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Pro-active on-site call/Remote Checkup
(Monthly preventive visit Weekend or off hours)
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On-site preventive maintenance visit to ensure the pc is at its best health
1. Updated patches ( Operating system software updates to close security loop holes and performance issues)
2. The backup is verified
3. Disk optimizing/Error checking
4. Antivirus updates
5. Spyware/adware sweep
6. Overall workstation evaluation
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Data backups and recovery
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One very important aspect of small business systems today is a fully functional backup and recovery plan. Often overlooked until it's too late, a scheduled backup of your company's vital data is an absolute necessity. We will determine the best suited media for your plan (there are alternative strategy for small businesses apart from the regular CDRW), and implement the system based on your individual needs. Best of all, we'll be there to help restore your data should your systems fail.
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new computer setup + config
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The computer lifecycle dicatates that you will be adding or moving your computers, this service plan includes addition and removal of computer to your network and its configuration.
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Network security solutions
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In today’s age when virtually all offices are connected to internet thru some sort of bandwidth connection it is imperative to protect your network from possible intrusions.
1. Virus protection and removal
2. Spyware and Adware protection
3. Firewall advise and solutions
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software evaluation + recommendation
(Licensing and other low cost tools)
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Licensing is an issue that lot of small business ignore but the legal cost of those could be devastating so it is best to ensure compliance. We understand the budgetary constraints of small businesses, therefore as need arises we will recommend low cast options such as freewares and sharewares that are times better than other high priced options
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Peripheral/Wan support
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1. We will also install, configure and support various WAN tools such as DSL/cable routers and interface with broadband provider on technical matters if necessary.
2. We will support all other peripherals connectivity issues such as printers, scanners
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Limited Application aid
(Installation support + interface with Vendor)
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All businesses us business application unique to their line of business and even though it is not our forte to support these applications, it is always our effort to understand the application and provide our customers with as much help as possible.
1. Business Application installation (Interact with Application provider to ensure proper installation for your environment)
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hardware buy support
(not a hardware reseller or aligned to any reseller)
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As an added service we help you evaluate new hardware as well find the best deals for procuring hardware. We keep upto date and use web searching techniques to keep a look out for deals that make sense and have in the past helped our clients save 100’s of dollars.
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